Axion Biz Solutions

DineFlow manual · Chapter 4

Tables, kitchen & service

Seat guests on a live floor plan, route tickets to the right kitchen station, tell runners when food is ready, and clear tables when they've paid — every step recorded.

Set up the floor plan

  1. 1
    Open Tables → Tables & reservations and add dining areas (Main hall, Terrace, VIP).
  2. 2
    Add tables with a name (T1, T2…), seats and shape, then drag them into place on the plan.
  3. 3
    Print each table’s QR card if you use table ordering (see Online orders).

A table from seating to clearing

Table showsMeaningNext step
AvailableFreeSeat guests (choose how many) or start an order on it
ReservedA booking is dueSeat the booking when they arrive
OccupiedGuests are eatingAdd rounds; mark when they want the bill
Wants billGuest asked for the billPrint the bill
Awaiting paymentBill printedTake payment
To clearPaidClear the table when it's reset

From a table you can also move guests to another table, merge two tables, assign a waiter, or mark it out of service.

A table with an unpaid balance can only be cleared if your workflow allows it and the person has the override permission — and they must give a reason.

Kitchen stations & the kitchen display

  1. 1
    In Settings → Kitchen stations add stations (Grill, Kitchen, Bar), choose which categories or dishes each one prepares, and a target time.
  2. 2
    On the kitchen screen open Kitchen → Kitchen display (it works full-screen on a TV, tablet or the app).
  3. 3
    New tickets appear with a chime: Accept → Start cooking → tap each item as it’s ready → All ready → Bump when it leaves the pass.
  • Timers turn amber, then red, as a ticket passes its station’s target time.
  • Mark a ticket priority to push it to the top; recall a bumped ticket from History.
  • Voided items show as VOID — don’t make on the ticket straight away.
  • With a kitchen printer set up, tickets can print automatically as they arrive.
No kitchen stations? Orders are treated as counter service and are ready as soon as they’re placed.

Collecting and serving

When the kitchen marks food ready, DineFlow notifies whoever collects it — the assigned waiter, any waiter, a runner, or the cashier, depending on your workflow.

  1. 1
    Open Orders → Service (app: More → Service). Ready to collect is at the top.
  2. 2
    Tap Collect when you pick it up from the pass, then Served at the table.
  3. 3
    An order is completed once it’s served and fully paid (takeaway: once handed over).

Reservations

  1. 1
    In Tables → Reservations (app: Floor → Reservations) choose the day and add a booking: name, phone, party size, time, length and notes (“birthday, window seat”).
  2. 2
    Optionally reserve a specific table — it shows the booking ahead of time.
  3. 3
    When guests arrive, Seat them at a free table. Otherwise mark No-show or Cancel.