DineFlow manual
DineFlow restaurant manual
DineFlow is the restaurant system from Axion Biz Solutions: a web console for the till, kitchen screen and back office, plus an Android app for waiters, cashiers, chefs and riders. This manual walks you through setting it up and running a service from start to finish.
The parts of DineFlow
| Part | Who uses it | What for |
|---|---|---|
| Web console | Owners, managers, cashiers | POS, orders, menu, tables, stock, staff, reports and settings — in any browser, on a till PC or tablet. |
| Kitchen display | Chefs | Opens from the console on a kitchen screen: tickets by station, timers, bump when ready. |
| Android staff app | Waiters, cashiers, chefs, riders, managers | The same modules on a phone, with Bluetooth / network printers and offline selling. |
| Online ordering | Your customers | Orders from your website, a QR code on the table, or WhatsApp — straight into your order queue. |
Quick start: your first service in an afternoon
- 1Create your restaurant account and finish the setup wizard (business details, hours, order types, tax). Setting up →
- 2Add your menu: categories, dishes with prices, sizes and add-ons. Menu →
- 3Draw your floor plan and add a kitchen station (e.g. Grill, Bar). Tables & kitchen →
- 4Invite your team and give each person a role — waiter, cashier, chef, rider. Staff →
- 5Open a cashier shift, take a test order on the POS, send it to the kitchen, and settle it. POS →
- 6Install the app on your staff phones. Download →
Add M-Pesa (your Paybill or Till) under Settings → Payment providers before your first real service so customers get an M-Pesa prompt on their phone at the till.
How an order moves through DineFlow
Every order carries four separate statuses, so everyone sees exactly where it is:
| Status | Goes through |
|---|---|
| Order | Held → Open → Completed (or Cancelled / Rejected). Online orders start as Awaiting acceptance. |
| Kitchen | Not sent → Pending → Accepted → Preparing → Partly ready → Ready. |
| Service | Not served → Ready for collection → Collected → Served. |
| Payment | Unpaid → Part paid → Paid (card / bank: Awaiting verification first; refunds shown too). |
Who may do each step (create, send to kitchen, collect, serve, print the bill, take payment, refund, cancel) is set per restaurant in Staff → Service workflow.